Jamali, M., Mehrabadi, M.A. and Pouri, M. 2017. The Effect of the Implementation of E-Crm Electronic Satisfaction and Loyalty, Electronic Consumers of Mellat Bank’s Website. Journal of History Culture and Art Research. 6, 1 (Feb. 2017), 121-135. DOI:https://doi.org/10.7596/taksad.v6i1.709.